Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. You might be asked by our support team to use this simple tool to allow our engineers connect with you to resolve any issues. Here is how to work the tool:
Open Quick Assist
Select Start > Windows Accessories > Quick Assist.
Get assistance
Select Start > Windows Accessories > Quick Assist (or select the Start button, type Quick Assist in the search box, then select it in the results). In the Code from assistant box, enter the 6-digit code you were given, and select Share sceen. Wait for your helper, then select Allow in the window that displays.
Give assistance
Select Start > Windows Accessories > Quick Assist (or select the Start button, type Quick Assist in the search box, then select it in the results). Select Assist another person, then send the 6-digit code to the person you're helping. When they've entered it, select either Take full control or View screen. Select Continue and wait for the person you're helping to allow the connection.
A Quick Video Showing how it all works!